How to Connect BigCommerce to WISMOlabs

Connecting your BigCommerce store to WISMOlabs is a straightforward process that allows WISMOlabs to consume shipment data from your store, ensuring seamless post-purchase experiences for your customers. Follow the steps below to integrate BigCommerce with WISMOlabs.

Step 1: Access BigCommerce Connect in WISMOlabs

  1. Log in to your WISMOlabs account.
  2. Navigate to Settings > BigCommerce Connect in the navigation menu.

Step 2: Create API Keys in BigCommerce

To allow WISMOlabs to access the necessary data from your BigCommerce store, you will need to create API keys. Before proceeding, ensure you have owner or admin permissions in your BigCommerce admin area.

If you encounter any difficulties, please refer to the official BigCommerce documentation: BigCommerce Store API Accounts.

  1. Log in to your BigCommerce admin area at BigCommerce Login.
  2. In the admin area, navigate to Settings > Store-level API Accounts (located at the bottom of the page under the API section).
  3. Click the [Create API Account] button and choose Create V2/V3 API Token.
  4. In the Name field, enter "WISMOlabs" or another identifier that will help you easily recognize this API key as being linked to WISMOlabs.
  5. Copy the relevant part of the API URL found in the BigCommerce URL Hash. For example, if your API URL is https://api.bigcommerce.com/stores/abc123xyz/v3/, copy the abc123xyz portion of the URL.

Step 3: Assign Permissions and Save

  1. Set the access permissions for the API key to "Read Only" for the following resources:
    • Customers
    • Orders
    • Order Transactions
    • Products
    • Order Fulfillment
  2. Once the permissions are set, click the [Save] button.

Step 4: Enter API Credentials in WISMOlabs

  1. Return to the BigCommerce Connect app in your WISMOlabs account.
  2. Paste the BigCommerce API credentials you just created into the corresponding fields.


By following these steps, your BigCommerce store will be successfully connected to WISMOlabs, allowing you to automate and enhance your post-purchase customer experience. If you encounter any issues during the setup process, WISMOlabs support is available to assist you.


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