How to Connect Magento 2 to WISMOlabs

WISMOlabs offers seamless integration with Magento 2 through two essential extensions designed to enhance your post-purchase experience management:

1. WISMOlabs Link Integration:

   • Purpose: This extension integrates tracking links directly into your Magento Shipment notification emails and customer order history pages. It ensures that your customers have easy access to track their orders, which enhances transparency and customer satisfaction.
   • Benefit: By embedding tracking links in multiple customer touchpoints, you reduce the number of "Where Is My Order?" inquiries, improving overall customer experience and decreasing the load on your support team.
     
     

2. WISMOlabs API Integration:

   • Purpose: This extension facilitates the submission of order data into the WISMOlabs platform via API. It ensures that WISMOlabs can effectively manage and optimize the post-purchase journey, from shipping updates to delivery confirmations.
   • Benefit: Automating the data flow between Magento and WISMOlabs ensures real-time updates and accurate tracking information, providing your customers with timely and relevant notifications, which can boost customer satisfaction and repeat purchases.

Installation Instructions:

To integrate WISMOlabs with Magento 2, follow these detailed steps:

1. Download the Extensions: Obtain the WISMOlabs Link Integration and WISMOlabs API Integration modules by login into your WISMOlabs account and clicking to Settings > Magento Connect in the navigation menu.

2. Unzip the Archive: Unzip each downloaded archive to prepare the module files for installation.

3. Upload files: Upload the files to your Magento 2 Directory

4. Run Magento Commands: After uploading, access your server’s command line interface (CLI) and navigate to your Magento 2 root directory. Run the following commands to install and activate the extensions
   

   php bin/magento setup:upgrade
   php bin/magento setup:static-content:deploy -f
   php bin/magento cache:clean

   These commands will update your Magento instance, deploy static content, and clear the cache to ensure that the new extensions are properly integrated.

5. Configure the Extensions:

   • After the successful installation, log in to your Magento 2 admin panel.
   • Navigate to Stores > Configuration > Sales > Shipping Settings.
   • Here, you will need to configure the settings for the WISMOlabs modules. Specifically, you will need to enter the API credentials and configure other options as per your operational requirements.

6. Copy and Paste API Values back:

• Retrieve the necessary API credentials from your WISMOlabs account by login into your WISMOlabs account and clicking to Settings > Magento Connect in the navigation menu and input them into the appropriate fields within the Magento admin configuration page.
  

Troubleshooting:

• If you encounter any issues during installation, ensure that file permissions are correctly set for your Magento installation.
• Verify that you are using compatible versions of Magento 2 and the WISMOlabs extensions.
• Clear your Magento cache and reindex all data if the extensions do not appear in the admin panel after installation.

For further assistance, you can refer to Magento’s official documentation or contact WISMOlabs support for personalized help.